I am an experienced customer service agent and cold caller. I have 6 years of experience in the customer service industry and 2 years in cold calling and email chat support and Virtual Assistant as well. I was trained by one of the largest BPO companies in the Philippines. Trained to manage customer’s technical issues through calls troubleshoot technical concerns with cable tv, internet, EMAIL, CHAT SUPPORT, and home phone create escalation tickets, dispatch field technicians and do outbound calls to monitor and ensure that the customer's issue has been resolved. I was also able to help my previous client to create countless successful appointments. I have experience in REAL ESTATE for 2 years, my task calling Homeowners if they are interested to selingl their houses or their properties.I handled AT[hidden], T-MOBILE, MACYS, FRONTIER AIRLINES. We do have SALES, process payments, discuss bills to the customers, process orders and returns. I can work with less supervision and reliability as I have worked graveyard and day shifts. I am passionate about my job and always seek personal and professional growth. Has good interpersonal skills and strategic thinker with a positive attitude, initiative, able to work in a fast-paced environment. Has the ability to multitask, adapt to change, and achieve results with accuracy. I am looking forward to providing excellent Customer Service to anyone or any company that may need my help. I believe that the skills I have are a perfect match to the skills requirements you need. I'm eager to learn, flexible, and a fast learner. My motivation is to help business owners deliver excellent service. Hiring me would be greatly beneficial to your organization. I am available anytime for an interview or at your most convenient time. Looking forward to meeting you. Best Regards, Joy-Ann Soriano