I am a versatile customer service professional with experience in various industries. My background includes working as a blended Customer and Technical Support representative for a TELCO provider, where I assisted customers with Internet, phone, and TV services. I handled inquiries related to service setup, equipment issues, and billing concerns. Additionally, I managed an E-commerce program for a Shopping/Retail Mall, providing support for online shopping, billing, and payment inquiries. In the Real Estate field, I worked as a Property Management Assistant, handling calls from prospective buyers or renters, addressing maintenance issues, and assisting with billing problems and online payments. I also gained experience in inside sales calls and supporting brokers during their onboarding process. In the healthcare sector, I served as a Technical Support Specialist for a blood sugar measuring device provider, assisting patients with device issues, setup inquiries, and warranty replacements. Furthermore, I worked as an Appointment Setter and Virtual Assistant for a virtual clinic, managing outbound calls to schedule virtual appointments, following up on prescriptions and referrals, and performing administrative tasks. I also have experience as a Customer Service Representative for a pharmaceutical-grade E-cigarette company in Australia. I assisted customers with their inquiries, provided product information, and addressed concerns. Outside work, I am passionate about reading online fictional novels, manga, and manhuas. I enjoy the creative storytelling that allows readers to imagine vivid scenes. I also enjoy playing mobile games, particularly RPG, shooting, survival, and team-based games, and watching short clips on entertainment platforms like TikTok and YouTube.