I am Rowena, a certified Quality Assurance Specialist and a BPO Professional. I am very enthusiastic about my work. I have worked for more than 9 years in a BPO setting. I am dedicated, hardworking, fast learner, very keen on details, loyal, a team player, can work properly even under pressure, can easily adapt/learn different types of work, very positive attitude towards work, determined, enthusiastic, willing to go beyond my comfort zone, accepts challenges. can work alone and be trustworthy. I am a very conscientious and disciplined person; particularly careful, thorough, and accurate in my work. I as an individual am exacting and strive to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. I usually depend upon professional training to provide those standards and the structure needed for work. Given sufficient experience, I will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in my actions and, if necessary, have sufficient patience to do work of a repetitive nature. Believes in having, and following well-defined processes and procedures. I am unselfish and motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of my dedication and specialized skill. I am very cautious and I take work responsibilities very seriously. I do things in an established or conventional way and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, I am very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out. In social terms, this individual is rather unobtrusive and quiet, friendly and pleasant with people I know well; I am reserved and polite in meeting new people. My general social behavior is governed by a strong sense of propriety and a concern for doing and saying the right thing. In familiar social and work situations in which I feel comfortable, I am agreeable, helpful, respectful, and very conscious of my responsibilities.