CUSTOMER SUPPORT/ADMIN - Email/Inbox management - Invoice management - Handle customer inquiries about nutrition information, allergens and ingredients on the food that they ordered. - Handle tickets from customers that have complaints about their orders and respond in a timely manner. - Handle also store requests to change their store hours through Toast, Appfront and Checkmate. - Change/update menu in Toast - Change/update schedules of different franchisee stores in Toast, Appfront and Checkmate Pause 3rd party online ordering in Doordash, Uber and Grubhub - Generate report for catering in Toast - Handle customer reviews/dispute reviews in Doordash, Yelp, and Google reviews. EXECUTIVE/GENERAL ASSISTANT Overview/Summary: Dedicated executive assistant with over 2 yrs of experience. Proficient in managing complex schedules and optimizing workflows. Strong communication skills for client and team interactions. Expert in [specific tools, e.g., Microsoft Office, Google Workspace, project management software]. Detail-oriented and committed to maintaining confidentiality. Ability to adapt to fast-paced environments and shifting priorities. Skills: Calendar Management & Scheduling: - Streamlining scheduling for multiple executives, ensuring optimal use of time. - Proactive management of conflicts and changes in schedules. - Travel Coordination & Itinerary Planning: Expertise in drafting, editing, and formatting reports, presentations, and correspondence. - Maintaining organized digital and physical filing systems for easy access to documents. - CRM & Database Management: Experience with systems like Salesforce, HubSpot, or Zoho to manage client information and interactions. - Regularly updating and maintaining databases for accuracy. - Email & Communication Management: Prioritizing and responding to emails on behalf of executives, ensuring timely responses. - Handling internal and external communications to maintain professional relationships. - Research & Data Entry: Conducting market research, competitor analysis, and preparing summaries for meetings. - Fast and accurate data entry skills for various applications. - Event Planning & Coordination: Booking commercial and private travel, including flights, accommodations, and ground transportation. - Creating detailed travel itineraries with points of contact and schedules. - Document Preparation & Management: Assisting with budget preparation and expense reporting. - Tracking expenses and supporting the finance team in reconciliation. Experience: Executive/General Assistant at ADP Managed executive calendars, scheduled meetings, and coordinated travel. Developed systems for improved efficiency in office operations. Handled confidential correspondence and ensured data integrity. AIRBNB Customer Support Answered guest questions through email and chat Helped guests with check-in, Wi-Fi, and other common issues Handled complaints about cleanliness, noise, and cancellations Assisted with parking ticket concerns by checking listing info and helping guests understand next steps Worked with hosts to fix problems and update house rules Explained Airbnb’s policies and refund process to guests Logged all support conversations for tracking Escalated urgent issues to the right team when needed Made sure guests felt heard and supported META ADS - Proficient in creating and managing Facebook ad campaigns - Skilled in audience targeting and segmentation - Experience with A/B testing and optimizing ad performance - Knowledgeable about Facebook Pixel and conversion tracking - Able to analyze campaign data and provide actionable insights - Stay updated on Facebook advertising trends and best practices SEO On-page - Keyword research: Proficient in conducting keyword research to identify relevant and high-volume keywords for website optimization. - -Content optimization: Skilled in optimizing website content, including meta tags, headings, and body copy, to improve keyword relevance and search engine visibility. - Technical SEO: Experienced in optimizing website structure, navigation, and page speed to enhance user experience and search engine. SEO Off-page - Link building: Proficient in acquiring high-quality backlinks from authoritative websites to improve website ranking. - Content promotion: Skilled in promoting website content through social media, forums, and other online platforms to increase visibility and drive traffic. - Outreach: Experienced in conducting outreach campaigns to collaborate with influencers, bloggers, and webmasters for link acquisition and content promotion. Virtual Assistant Experience: Booking Travels: Proficient in using various travel booking platforms such as Expedia, B[hidden], and Airbnb. Skilled in finding the best deals for flights, accommodations, and transportation options. Graphic Design using Canva and Adobe Photoshop Created and edited graphics using Adobe Photoshop and Canva Designed social media posts, banners, and marketing materials for my small time business Data Entry: Excellent typing speed and accuracy. Familiar with data entry software and tools like Microsoft Excel and Google Sheets. Able to handle large volumes of data while maintaining attention to detail. Research Projects: Experienced in conducting thorough online research using search engines, databases, and academic resources. Skilled in gathering data, analyzing trends, and preparing comprehensive reports. Skills: Strong organizational and time management skills. Excellent communication skills, both written and verbal. Detail-oriented with a focus on accuracy and quality. Ability to multitask and prioritize tasks effectively. Availability: Flexible working hours, adaptable to different time zones. Responsive and dependable, committed to meeting deadlines.