PROFESSIONAL EXPERIENCE Real time Analyst (Workforce Specialist 1) Aug. 01 – up to present eBay | Buy and Sell (LOB’s) Monitoring site to ensure optimal staffing level. Ensures that all reports originating from the department are accurate and reliable. Keys daily exceptions request, updates schedules and responds to escalated issues and adhoc requests. Customer Service/Sales/CLG (Retention) AT[hidden] (Platinum) (March 19, 2018- up to present) Maintaining all files updated and processing all adjusments Saving accounts from closure. Providing excellent customer service. Call Center Agent (Sales Rep.) Winston Brands 2528 Corporate Office, Cyber City, It Park, Apo Court Along Sergio Osmena Road, Angeles City 2009 [hidden] (Oct 27-April 27, 2016) Capital One (Financial Account) Customer Service Representative ( January 03- March 14, 2017) Metropcs (telecommunications) Technical support/ Customer Service Representative (March 16, 2017- Nov. 28, 2017) Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained Composure and patience in face of difficult customer. QA Inspector (Production Inspector) (May 09, 2015 – October 15, 2015) Block B Subic Techno Park, Subic Bay Freeport Zone, 2222 Zambales [hidden] examine products and materials for defects or deviations from specifications and provides specific reports regrading on the defect products by filling up forms that wull be submmited to the assigned leader. SEMINARS/OJT ATTENDED: Mobile Programming (Eastwoods College of Science and Technology) San Ramon Dinalupihan Bataan (August 22, 2014) Journalism (Eastwoods College of Science and Technology) San Ramon Dinalupihan Bataan (March 20, 2013) PEOS Seminar (EASTWOODS College of Science and Technology) Dinalupihan Bataan (January 24, 2015) Encoder(Department of Agrarian and Reform) San Ramon Dinalupihan Bataan July 01, 2014-August 31, 2014 Classifying different kinds of title by their name,location,title no.,area. Encoding, typing, and printing details in MS word and MS Excel. Perform other duties and responsiblities