YIELD MORE (Oct 2022 – April 2024) General Administration and HR Assistant – AU Based client • Keeping the CEO informed about her appointments, responsibilities, and carrying out tasks on her behalf • Processing of weekly payroll using Xero • Computing employee’s sales bonuses, analyzing rejects and fails • Recruiting: Onboarding and offboarding employees • Overseeing the utilization of Employment Hero, Waysact and Autop tools • Managing a team of over 30 employees: overseeing and ensuring their adherence to regulations • Collaborating with the Director, Sales Leaders and Team leaders CONCENTRIC HEALTH ALLIANCE (Dec 2019 – Aug 2022) Executive and Operations Assistant – U.S Based client • Using Shopify in order processing with regards to Concentric Health Alliance’s products • Update and process information in Hubspot and Quickbooks • Assist the CEO in managing tasks and projects, ensuring deadlines are met • Organize and maintain to-do lists, tracking progress on various assignments • Ability to always engage in group chats and update the team proactively • Manage the calendar, ensuring accuracy and timely updates • Processing and handling of payroll of employees • Assisting personal needs of the CEO • Schedule and coordinate appointments, meetings, and events • Maintain organized records and databases • Point person of onboarding and offboarding employees • Data entry and encoding with accuracy and attention to detail • Input and update information in spreadsheets and other documentation SYNSORMED (July 2018 – Nov 2019) Virtual Medical Data Assistant and Billing Expert – U.S Based client • Creating of billing claims using eClinicalWorks (ECW) version 12.0.1 & WRSHealth • Verifying claims and checking if there are discrepancies • Process virtual intake of patient information • Familiar with US Healthcare private Insurance providers (e.g. Medicaid, Medicare) • Updating Synsormed’s compliance medical dashboard and nurse minutes • Staying up-to-date on changes in billing regulations and coding guidelines • Fixing of errors in patient’s claims • Consolidating, creating, and checking all RPM, PCM, CCM and RTM data • Adding insurance information and other relevant patient data • Other medical administrative duties • Attending daily zoom meetings PYRO PLANNING (April 2017 – June 2018) Personal and Executive Assistant – U.S Based client • Schedule and coordinate appointments, meetings, and events • Ensure the principal's schedule is well-organized and optimized • Search for flights, including flight bookings, hotel accommodations, and transportation • Manage incoming calls, emails, and other correspondence • Draft and proofread emails, letters, and documents on behalf of the CEO • Maintain an organized filing system for both digital and physical documents • Track and manage expenses, reimbursements, and invoices • Prioritize tasks and ensure deadlines are met • Handle personal tasks and errands as needed • Utilize various software and tools for scheduling, communication, and document management JOLLIBEE FOODS CORPORATION – TRADE MARKETING OFFICER (May 2015 – March 2017) • Provides monthly Business Review of Marketing Related Performance/Initiatives • Reviews marketing data given by stores for the whole North Luzon region • Monitors and analyzes competition with regards to their promos, new products, and re-launch (Acts as point person for all concerns on Jollibee's sponsors and suppliers • Coordinates with Area Managers, Restaurant Managers and Lead MICs in any marketing-related concerns • Executes store opening/blessing and creates competitive promos to reach its sales • Responsible for safekeeping of all effective LSM programs/budget for possible sharing to Trade Marketing Group • Attends and observes in North Luzon festivals such as Panagbengga in Baguio, Bangus Festival in Dagupan, Hot Air Balloon in Pampanga etc. in which the company participates SITEL – CUSTOMER SERVICE REPRESENTATIVE (BPO, CALL CENTER) (January 2012 – March 2015) • For an Australian Airline Account • Provide world-class service excellence to clients by offering and assisting an airline service • Responsible for handling queries and complaints of the customers • Attend to inbound telephone calls in accordance with standard operating procedures • Attends to the needs and wants of the clients • Manages inbound calls • Booking and making travel arrangements both for Domestic and International flights