I hope this proposal reaches you well. My name is Edralyn Benemerito, an experienced Technical Customer Support Agent. I have a strong background in Customer Support, Product Trainer, Admin Assistant as well as Recruitment. I have spent 10 years of my life working in the BPO industry for some international brands namely Barnes and Noble, Expedia, Comcast, Medical Response Team , Blue Book Construction, At&T, Ceasars Casino, and Hotel and Office Admin. After that, I decided to take a new career path and landed a job as a Virtual Assistant allowing me to work with several clients from different industries such as eCommerce, Tech, Real Estate, and Home Improvement. As of writing, I’ve helped 4 businesses both with their long-term and short-term needs and learned different areas of the business such as: - Project Management ( Trello, and M[hidden]) - Customer Service via Email and Chat Support (Zendesk, Genesys, Sabre and more) - Promptly responding to customers' inquiries, queries, and concerns - Answering Product, Pre-sales, and Technical Questions - Handling FAQs - Escalating complaints and complex questions - Troubleshooting issues - Recommending solutions and Resolving customer problems - Providing follow-ups and updates to customers - Data Entry (MS Office and Google Suite) - Customer Feedback Documentation and Analyzation - Working and Communicating with the team - Ensuring High Customer Satisfaction - And other duties as requested - Website Management - Email Management - Email Communication - Promptly responding to email queries, inquiries, and concerns - Recommending solutions and Resolving problems - Providing feedback/follow-ups/reviews - Following directions/guidelines/policies given by the client In addition, I have excellent communication skills in English both oral and written. I'm a hardworking, reliable, and independent individual but can also work in a team. Apart from my experience, I believe my genuine passion for helping others sets me apart from the rest. Thank you for taking the time to read my proposal. I'm looking forward to your response! Respectfully yours, Edralyn Benemerito