Jomarie D. Santos San Miguel, Magalang, Pampanga +[hidden]37 - [hidden] RE: Customer Service Representative To whom it may concern My attached resume outlines all that I could offer your organization. Here's the overview: I have been working in BPO industry for the past 4 Yrs. My most recent work was from Qatar , I was in Sales and Retail department.. I started as Sales Associate, got promoted as Visual Merchandiser after 6 months and eventually became Store In Charge. I am flexible and fast learner. I can work under stress and pressure. I can also do admin work My call center experience started in May 2012 at Sutherland for FTD.com which was a seasonal account as csr, Then, luckily, on August 2012 I got referred and was hired for Microsoft Store account, my duties includes answering customer inquiries such as checking the status of their order, placement orders for customer, Helping customer to download and install their Microsoft office and Basic troubleshooting, I loved being able to help customer. Afterwards the account decided to blend chat and voice together, which I handle chats for 1 yr.. but Then I decided to transfer to Convergys for Clearwire and Cricket, My job was to help customers with complaints and questions, give customers information about products and services, cancel, refunds, downgrade or upgrade accounts, Overall, having experience with this position, made me more knowledgeable, highly skilled, confident, and dedicated. With my past experiences I have learned to be Reliable as I understand the impact of attendance to me and the business. Working in call center industry, I got used to handle large volume of calls on a day to day basis. I am passionate on my work hardworking. My expertise, make me a great addition to your team. I have attached my resume for your review and I look forward to speaking with you further regarding your available position. Looking forward to hearing from you. Sincerely, Jomarie Santos