Experience: Customer Service Specialist and Medical Technologist Tools & Systems Used as CSS Intercom, Elation (EMR), pharmacy portals, Stripe, Google Sheets/Docs, Microsoft Office, Slack, Discord, Rocketchat Responsibilities as CSS: Coordinated client care plans, ensuring timely medical intake completion, lab work, and follow-ups by monitoring client records. Guided clients through the intake process, lab submissions, and medication steps. Verified accuracy of electronic prescriptions, including medications and dosages. Monitored shipments to ensure timely medication and supply deliveries. Coordinated with pharmacies to clarify prescriptions and resolve order issues. Verified client’s profile. Collaborated with software engineers to troubleshoot and resolve system issues. Participated in workflow improvement meetings with clients via Google Meet. Handled outbound emails and customer operation emails for admin tasks. Managed email communication for billing concerns, and medication updates. Assisted patients with billing issues, including applying credits/discounts. Supported clinical operations to maintain workflow efficiency. Responsibilities as MT: Interacted with patients and clients to understand service needs. Responded to patient and client concerns via in-person, email, phone, and messaging under HIPAA compliance. Provided test information and procedural guidance. Collected and recorded patient data in compliance with legal/procedural standards. Scheduled patients for tests requiring prior preparation. Handled calls from various hospital departments for test-related clarifications. Addressed billing and pricing inquiries. Managed patient profiling, sample collection, labeling, and transportation. Performed various laboratory tests using diagnostic machines. Ensured quality control through routine calibration and assurance procedures. Reviewed and validated test results for accuracy and confidentiality. Released laboratory reports and addressed follow-up inquiries. Proficient in hospital systems including Bizbox, HCLAB, and LIS platforms.