I am Gretchen from the Philippines. I have extensive knowledge in the following. ✅ I have 14 years of working experience with the Diplomatic Mission thru VFS GlobaI (Visa Facility Services) and the travel industry by providing administrative support on Visa application as a Deputy Manager and Visa Officer. ✅ Managing the end-to-end process of the visa application. I specialized in data entry, quality assurance (back office), customer service engagement, email management, calendar management, complaints management, received inbound call, Chat Support, basic graphics design and video editing. ✅ Handles 15 Visa Officers for operations. ✅ Corrective actions and immediate action plan to ensure issues rising will be dealt in timely manner. ✅ Handled teams to achieve given KPIs to achieve quarterly goals. I worked with the U.S Embassy Manila as a Customer Service Assistant and VFS Global "Visa Facilitation Services Global," is an outsourcing and technology services company that serves governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-discretionary tasks for its client governments. I previously managed the day-to-day operations of Visa Application for Germany, Malaysia, Dubai Processing Centre, Immigration Security Clearance, and Canada Visa. My key strength is the ability to get things done in a timely and productive manner. I am a perfectionist, self-motivated, and a life-long learner. Hence, I need to deliver the best result to my clients. My flexible schedule allows me to prioritize my task and deliver the requested work as planned. Although I am fairly new in this field, I can say that I can provide you the service and skills of those tenured. I practiced, trained, and watched a lot of webinars. I also enrolled in boot camps to hone my skills and am ready for the game of freelancing. If the above offer sounds like something you would be in, I’d love to hear from you. Your Next Rockstar QA Gretchen Alejandro