• Comfortable using Microsoft Excel, Dynamics NAV, Word, Powerpoint • Able to learn and apply new skills and concepts quickly • Multi-tasker, strong mastery of products and services the company offers, and calm under pressure (common feedback from irate clients over the phone after I provide everything they need and resolve their concerns) ------ 1. Banking and Finance • Review all bank transactions for the day (of 2 or more assigned branches) for accuracy of transaction details & proper authorization/approval • Updates QA Manual and Project Track sheet • Suggest preventive measures for Audit findings • Involved in Risk Assessment • Performs Account Search of persons tagged as High-Risk individual • Schedule weekly interviews of applicants for branch operations positions • File semi-monthly attendance information for payroll processing 2. Customer Service Training and Operational Recognitions: • Outstanding Performance • Best in Productive Practice Certification • Best in Class (Team-specific Award) • Passion for Growth Recognition Customer support through email and inbound & outbound calls as an Operations Specialist. I handled network-related technical issues, billing, account activation, suspension, plan optimization & renewals. In addition to regular client callers, I also assist other regular-trained agents for CAM-related (Client Account Management) calls as well as channel partners (Dealer & Retailers, BestBuy, Corporate Stores) 3. General Accounting • Managing accounting entries in Microsoft Dynamics NAV and preparation of Accounts Payable Voucher (APV) for three companies • Liquidation • Sales Invoice preparation, recording of sales, and updating of Lapsing schedule • Weekly sales review • Debit/Credit note preparation • Monthly comparative report for rental & other charges • Facilitated Trademarks registration • Computation, electronic filing, and payment preparation for monthly and quarterly tax returns or due 4. Government Service Reports under Logistics office and is also a part of the Development Center's Consultancy Team under Research and Development for an ongoing project between PCG and another government agency