Customer Service Representative | Convergys, SM North EdSa, Quezon City Sept. 2013 – Nov. 2014 Managed customer inquiries and provided support for Sirius XM Radio Satellite account. Handled creation of new accounts and effectively upsold radio devices and services. Delivered exceptional service to ensure customer satisfaction and retention. Technical Support Representative | VXI Global Solutions, LLC, Quezon City Nov. 2014 – Jan. 2016 Provided technical support for Comcast NED cable services, troubleshooting and resolving issues related to cable repair. Upsold internet, phone, and home security subscriptions to enhance customer experience and generate sales. Delivered high-quality service to meet customer needs while maintaining high customer satisfaction. Health Advisor | United Health Group (OPTUM), UP Techno Hub Feb. 2016 – Sept. 2020 Delivered customer service for MSO HIX account, managing billing and claims inquiries. Offered guidance and support for health insurance customers, addressing various concerns related to coverage. Collaborated with clients to provide tailored solutions and improve customer satisfaction. Played a key role in sales efforts, promoting services and solutions to meet customer needs. Architectural & Interior Design Support | MPREG, North Fairview, Quezon City Jan. 2021 – Nov. 2022 Assisted in form works, architectural design, and interior design tasks, contributing to various construction projects. Collaborated with design teams to ensure project specifications were met and clients' needs were addressed. Coordinated with vendors and contractors to streamline project workflow and deliver results on time. Conducted cold calls to potential clients, promoting architectural and interior design services, and successfully generating leads. Effectively built relationships with prospective clients through cold calling, contributing to an increase in project inquiries and sales. Sales Representative | TaskUs, Meycauayan, Bulacan Nov. 2022 – Nov. 2024 Scheduled appointments for Vivint Home Security, assisting customers in securing their homes with the latest smart security solutions. Effectively communicated with customers, providing tailored solutions to fit their needs and improving sales conversion rates. Delivered excellent customer service while driving business growth through upselling and cross-selling security services. Email/Chat Support | Qentori, Il-Makiage Nov. 2024 – Present Handle email and chat support for customers, providing product information and resolving inquiries in a timely manner. Assist customers in navigating the Il-Makiage platform, addressing issues with orders, returns, and exchanges. Ensure high customer satisfaction by offering effective solutions and personalized service.