Andrea's Portfolio To give you an idea of my work, I have attached my portfolio to this email. It showcases a selection of my previous projects, highlighting my skills and design LINK: andreafetalyncartilla.[hidden][hidden]e General Virtual Assistant Naki Properties | April 2024 - November 2024 -Scheduled social media content across platforms including Facebook, Instagram, and TikTok. -Designed digital collateral such as social media graphics, PDFs, and worksheets. -Organized and categorized transactions using Wave for accurate financial tracking. -Developed and curated creative content for engaging social media posts. Social Media Assistant TheHRLady | July 2023- October 2024 -Redesigned PowerPoints to enhance visual appeal and effectiveness. -Scheduling social media content using a Metricool and Hootsuite. -Conducts customer research and updates leads. Logistics and Social Media Coordinator Ready Set | March 2021- October 2024 -Coordinated with food establishments to confirm orders for events and ensure seamless logistics by facilitating communication between delivery drivers, vendors, and clients. -Managed Slack inquiries and food-related messages, ensuring timely responses. -Conducted customer research, updated lead databases, and qualified prospects via email outreach, providing accurate updates to management. -Streamlined email communication by filtering spam, ensuring prompt and organized responses. Flower and Logistics Assistance Officer Ready Set | March 2021- July 2023 -Managed order intake and updates, ensuring accurate processing and clear communication of time-sensitive and special instructions. -Coordinated outside order matching and manually entered non-automated orders to maintain seamless operations. -Conducted verification processes for hospital and funeral home deliveries to ensure accuracy and timeliness. -Assessed same-day orders to confirm feasibility before acceptance, prioritizing time-sensitive deliveries. Customer Service Representative Six Eleven Global Services | November 2020- January 2021 -Responding to cx inquiries via CRM. -Addressing cx complains, concerns, and issues effectively and efficiently. -Assisting customers with placing orders, tracking -shipments, processing returns, and resolving any issues related to the ordering process.