With a diverse background in technical support, manufacturing, and customer service, I bring a wealth of experience and a versatile skill set to every role I undertake. My career spans across multiple industries, including electronics, telecommunications, and networking, allowing me to develop a robust understanding of both technical and customer-facing responsibilities. Experience Highlights: KAKUDAI Japan: Engaged in manufacturing faucets and handled logistics and order tracking, showcasing strong organizational and operational skills. LG Electronics: Provided technical and software support for LG products, including TVs, DVDs, and phones, demonstrating expertise in troubleshooting and customer service. Sprint Mobile: Delivered comprehensive technical and customer support, including software troubleshooting, billing, and sales, enhancing the customer experience and resolving issues efficiently. QuickBooks Intuit: Specialized in tech support for installation and software issues, with additional experience in basic accounting, data entry, and reconciliation using QuickBooks. HPE Aruba: Managed network engineering tasks, addressing hardware issues such as POE problems, and performed licensing, IT helpdesk functions, and email management using Outlook and Gmail. Skills & Proficiencies: Advanced proficiency in ticketing and CRM tools, Microsoft Office Suite, and Google Workspace. Expertise in call, email, and chat support, with a strong ability to conduct troubleshooting meetings and resolve issues effectively. Proven ability to manage and prioritize tasks in fast-paced environments, ensuring high-quality support and customer satisfaction. I am committed to leveraging my extensive technical knowledge and customer service experience to contribute effectively to your team. My proactive approach and problem-solving skills ensure that I can address challenges promptly and efficiently, making me a valuable asset to any organization.