My experience include working as a Chat Operator and Virtual Assistant with Dallas-based Zuri Furniture LLC. Aside from answering customer inquiries thru live chat, my daily tasks include the customer experience report which is sent to upper management and the whole sales team. I also update our product line in the company's Facebook page shop and upload customer product reviews to our website. Prior to this I was with ADP Philippines Inc., the largest payroll and human resources company in the world, based in New Jersey, USA. I worked as a payroll analyst for small to medium businesses. The workload included input of work hours for the client’s employees, answering inquiries related to payroll, basic taxation and HR related concerns. Before joining ADP, I have had 10+ years work experience with various Business Process Outsourcing companies handling accounts ranging from mobile communication, car rental, computers to technical support. The diversity of my work experience I think is the main reason why I am suitable for the job vacancy that you have. I have extensive experience with North American and Australian clients both thru phone and online interactions. I am hardworking even with minimal or no supervision. I easily adapt to changes by constantly unlearning what I know and figuring out new ways of going about things. I strive for excellence in customer satisfaction, I consistently help the company meet its target when it comes to outstanding client experience. Thank you for giving me the opportunity to show you what I can contribute to your company if I get hired. Link to my resume: [hidden][hidden]/document/d/1ejHNlB7mOazRExh9FWXbVRRswLPjIhzL/edit?usp=sharing&ouid=[hidden][hidden]8&rtpof=true&sd=true Good day.