Hi! I am Morine, a certified virtual assistant, Customer support and social media manager. I specialize in providing comprehensive support to entrepreneurs and content creators, enabling them to focus on what they do best—growing their businesses and engaging their audiences. With a proven track record in time management, organization, and communication, I thrive in fast-paced environments and excel at multitasking to deliver results that exceed client expectations. In customer service, I act as customers' primary point of contact, responding to inquiries via phone, email, and live chat. I ensure that all communication is handled professionally and efficiently. I successfully resolve customer issues and complaints by identifying the root cause and providing timely solutions. I utilize active listening skills to understand customer needs and enhance satisfaction. I gather and document customer feedback to identify trends and areas for improvement. I Share insights with management to enhance service processes and product offerings. As a virtual assistant, I manage day-to-day tasks ensuring smooth operations. My expertise includes data entry, calendar management, Customer support, and email organization. I enjoy utilizing my skills to help businesses operate smoothly. In social media management,I create engaging content and scheduling posts.I work to improve brand visibility and also engage with customers.I am here to help you grow your business and grow your audience. I am proficient in tools like google workspace,slack,asana,Microsoft office,zoho,zoom,canva and many more.I am self driven and detail oriented which has enabled me to manage tasks effectively in a remote environment. I believe my motivation and commitment will ensure I become a productive and valued member of your team.I look forward to discussing how I can be of value to your company.