Experienced Team Leader | Business Development | Travel Services | Customer Relations About Me: Experienced Team Leader with a passion for driving success through leadership and effective communication. Seeking a responsible career opportunity to leverage my training and skills, while contributing significantly to the growth and achievement of your company. Experience: Health Care Insurance Consultant Visayas Knowledge Process Outsourcing July 2015 - November 2017 Managed outbound calls to providers and hospitals for medical records retrieval and verification. Ensured accuracy of record requests and availability, negotiating delivery dates and fees. Consistently followed up to troubleshoot any issues. Business Development Support Tanjay Outsourcing Technology Incorporation December 2017 - December 2018 Researched and identified potential clients, fostering and maintaining relationships. Collaborated with sales teams to develop compelling proposals and negotiate contract terms. Supervisor (MTP) FCTG-StudentUniverse January 2019 - January 2022 Administered efficient travel services contracts for company employees and guests. Negotiated with airlines and maintained positive relations for maximum travel convenience. Addressed and resolved issues related to air travel, specializing in GDS Sabre. VIRTUAL TRAVEL AGENT, Jetabroad Sydney Australia (Work from Home) March 7, 2022 – August 15, 2023 - Virtual Travel Agent who is responsible for answering inquiries via chat and email. - Processing passenger’s schedule change, date change and refund request. - Responsible for calling airlines regarding special request and policy updates. - Specialization in GDS Sabre VIRTUAL ASSISTANT, NH DISCOUNTS (Project Based) August 21, 2023 – March 12, 2024 - Responsible for processing orders and shipment. - Verification of transactions, making sure that it’s not a fraudulent. - Handling Charge back, contacting customers for the reason and try to resolve.