A highly accomplished and versatile team leader with over a decade of experience in leadership, project coordination, customer success, and administrative management across various industries. Currently serving as a Sales Team Leader at CareLinx by Sharecare, I have consistently demonstrated my ability to forge strong client relationships, identify growth opportunities, and oversee agent performance to ensure adherence to company policies and achievement of sales goals. In my role as a Customer Success Team Leader, I excelled in guiding my team to enhance customer satisfaction, developing effective strategies to improve customer retention, and fostering long-term relationships. My tenure at CareLinx also includes pivotal roles such as Project Coordinator, where I efficiently managed project activities and communication, and Supply Team Leader, where I handled critical operational tasks and performance coaching. My career trajectory includes significant contributions in various roles, from managing nurse accounts and recruiting new talent to overseeing administrative functions. As an Admin Manager at Mobile Ultrasound Sydney, I successfully supervised administrative operations, streamlined procedures, and ensured smooth day-to-day functioning. My earlier roles as a Sales Representative, Customer Service Officer, and Executive Secretary highlight my diverse skill set, including lead generation, customer service excellence, and executive support. Throughout my career, I have been recognized for exceptional leadership and performance, receiving multiple accolades such as Exceptional Leadership for Supervisors/Team Leaders and Employee of the Month at CareLinx by Sharecare, as well as Best SME and Employee of the Year at Cash Flow Outsourcing Services. My proficiency with different tools and various communication platforms complements my strong analytical skills, strategic vision, and commitment to continuous improvement. My ability to adapt and excel in different roles reflects my dedication to achieving excellence and driving success in every position I undertake.