Hi There! Thanks for visiting my profile. I would like to take this opportunity to introduce myself. My name is Ivy and I can be your full/part-time virtual assistant. I decided to work at home while taking care of my son. I am a hardworking person. Well-organized and detail-oriented are what best describes me. My superiors know me for responsiveness, accountability, reliability, and pro-activeness. I am a Political Science graduate with vast experience in customer service for over 6 years. I have learned a lot about how to keep the customers coming. I always even receive kudos and commendations from the customers for doing a great job. 👍 6+ Years in the Business Process Outsourcing field 👍 Well-trained Quality Assurance Specialist 👍Vast experience in Customer Service and Technical Support (voice and chat) 👍 Microsoft Office Tools and Google Suite user 👍 Helpdesk and Service Desk expert 👍 Professional Teacher and skilled Trainer 👍Writing experience in curriculum and learning materials designs 👍English and Filipino native proficiency 👍Exceptional research and data-gathering skills 👍Critical thinker and a very hardworking person You may view my resume using my website: – bit.ly/ivycv Here is my audio clip introducing myself – bit.ly/ivyselfintro Sharing this cold calling voicemail sample (real estate) – bit.ly/coldcallVMsample Related Experience:  Customer Service and Technical Support representative – providing satisfactory assistance to customers over the phone, and/or chat.  Promoted as QA specialist – monitoring and evaluating calls and chat. Creating reports, facilitating calibrations, and providing feedback to the operations team for the improvement of the campaign.  Desktop Support Technician – IT administrative doing troubleshooting over the phone and chat, managing tickets, and email management.  Teacher – facilitating classes, creating visual aids, and learning materials. I am well-trained to use several kinds of tools needed by the clients and I always find it easy to learn: • Microsoft office tools • Google Suite tools • ServiceNow ticketing • Wix • Zoom • CRM Tools • And more. Experienced using and managing social media accounts: • Facebook • Facebook Page • Instagram • Twitter • LinkedIn I may be new in freelancing but I am not the least. I am a passionate person and I would love to help you boost your business as well as be a part of the company’s growth and success.