Throughout my 7-years of dynamic career experience in the BPO Industry and Manufacturing experience, I have gained extensive experience and expertise in time management, customer service, and sales roles. I have had the privilege of working with renowned companies such as AT&T, Home Suite, Personal Collection. Verizon and Aperi Media Inc., where I consistently delivered exception support, organized personnel management, and exceeded performance targets. During my time at AT&T, I provided comprehensive assistance to customers, addressing inquiries, troubleshooting technical issues, and resolving billing concerns. This role honed my communication skills and taught me the importance of delivering personalized solutions to enhance customer satisfaction. At Home Suite and Personal Collections, I pursue contributing work process improvement thru time and motion study, inventory management, audit, and personnel management to increase productivity and maintain exceeding quota for a monthly based target output. This experience gave me this knowledge in keeping the quality of a certain product thru the ISO system developed and improved in making the best-finished goods in targeting international demands. In my tenure at Verizon, I assist customers thru the messaging platform developed to assist customers 24/7 providing exceptional customer service support regarding their inquiries, troubleshooting technical issues on their Wireless service account, and billing concerns. This helps me adapt to working with multiple customers at the same time not letting go of the conversation without resolving the issue they are having on the account. It reinforced my ability to provide empathetic support thru this messaging platform. In my first experience as a Lead Gen Specialist, thru my knowledge in showcasing in throughout my training for 2 weeks, we were able to deliver exceeding target per day with our Leads and clients for our Google 360 Virtual tour, as we have done teamwork to cover all the US facilities and leads to market our product all throughout the US states. Furthermore, I have delved into facility maintenance, where I gained hands-on experience in managing and coordinating maintenance tasks, ensuring optimal functionality and safety for commercial spaces. Overall, my diverse background in the BPO industry, virtual assistant and manufacturing experiences have equipped me with a versatile skill set, including exceptional customer service, sales prowess, and adaptability to different domains. I am confident in my ability to leverage these experiences to significantly impact any customer-focused role.