Cardiocheck LLC Virtual Admin Assistant • Manage patient health records in CRM and EMR. • Provide service for cardiac monitoring device via phone and email. • Ensure accuracy of billing for patients’ medical insurance. . • Communicate orders with cardio monitor vendors. Real Estate IQ (November 2019 - present) Instructional Designer - Trainer • Create engaging learning activities and compelling course content. • Conduct instructional research and analysis on learners and context. • Create training materials for company products and processes. • Train newly hired employees and endorse to their departments. Accelerated Advancement Group (August 2019 - Mach 2020) Virtual Assistant • Cold Caller/Appointment Setter • Do outbound calls and identify individuals who want to sell their properties. • Collect information about properties. • Perform comparative market analysis. • Calculate and run rental analysis Transcom Worldwide (Philippines), Inc. (February 21, 2014 - August 2019) Transcom - Filinvest Bldg. 167 EDSA Brgy. Wack-Wack Mandaluyong City, Metro Manila, 1550 Product Trainer (July 2015 - Aug 2019) ● Samsung Electronics Australia, New Zealand and Philippines ● Train newly hired technical support agents and endorse qualified agents to production. ● Up train tenured agents to ensure continuous product and customer service excellence Competency. ● Coordinate with relevant departments responsible in creating training materials to ensure that modules are calibrated to meet the needs of the training audience. Customer Service/Technical Support Representative (February 2014 - June 2015) ● Samsung Electronics Australia - HHP Technical Support Representative ● Samsung Electronics New Zealand - Audio Visual Support Representative ● Resolve technical and non-technical enquiries about mobile and audio visual products. Convergys Phils. Services UP Ayala Technohub (October 2012 - January 2014) Technical Support Representative Level 2 ● AT&T U-verse ● Provide billing, technical and non-technical assistance to customers TV, phone and Internet service. Sykes Asia Inc Burgundy Tower, Buendia (August 2010 - October 2012) Customer Service Representative (April 2012 - October 2012) ● Abbott Diabetes Care - Customer Service ● Provide technical and non-technical assistance to Glucometer users. ● Process replacements for the product and coordinate with US pharmacies. Technical Support Representative (August 2010 - April 2012) ● Verizon - VOIP Analyst ● Connect and disconnect telephone lines for business accounts. ● Assists in generating and validating team reports.