Hey there! 😉 Looking for someone to help lighten your workload and keep your customers smiling? 😊 Well, you've stumbled upon the right profile! With 5 years of experience, I'm here to bring some serious support and a whole lot of positivity to your business journey. What I Bring to the Table: 👩🏻‍💻 💎 Lead Generation Campaign for B2B SaaS Client Working with a B2B SaaS startup to build a solid lead pipeline from scratch. Use LinkedIn Sales Navigator, Apollo, Facebook ad scraper, and email scraping tools to find 500+ qualified leads within the target ICP. Organized all data in Google Sheets with duplicate prevention formulas and tagging for easy tracking. Results? Helped the sales team increase demo bookings. 💎 Inbox & Calendar Management for Busy Entrepreneur Managing daily tasks, emails, and calendar for a client juggling multiple businesses. Prioritize messages, schedule calls, follow up with leads, and make sure nothing falls through the cracks. Basically the behind-the-scenes engine keeping everything running smoothly. 💎 Customer Support Streamlining for E-commerce Brand Customer Support Streamlining for E-commerce Brand Handled customer inquiries via email and chat for a growing e-commerce brand. Created quick-reply templates, managed a ticketing system (Freshdesk), and reduced response time by 40%. Also spotted patterns in complaints and suggested fixes to the website FAQ — which reduced repeated inquiries like crazy. Key Skills & Tools: 🛠️ -Lead Generation Hard Skills LinkedIn Sales Navigator Apollo.io / AnymailFinder / Hunter.io / Skrapp Data Scraper: Instant Data Scraper, PhantomBuster Email outreach tool: Lemist Excel/Google Sheets (filters, dedupes, formulas, etc.) Cold email writing -Virtual Assistant Skills Google Workspace (Docs, Sheets, Calendar, Gmail) Microsoft Office Suite Calendar/email management Data entry & cleanup File organization & cloud storage (Google Drive, Dropbox) -Customer Support Zendesk/ Freshdesk Live chat support Email support systems Ticketing tools Typing speed & accuracy Order tracking & refunds Basic troubleshooting Writing canned responses & help docs Customer satisfaction reporting Let's team up to streamline your business processes, enhance customer satisfaction, and drive growth. Reach out today to discuss how I can support your success!