Peace Miriam Naisanga Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert📱 +[hidden]80 (WhatsApp) 🔹 Summary Results-driven Virtual Assistant with expertise in customer service, sales, lead generation, eCommerce, website design, project management, insurance, real estate, and marketing. Over 5 years of remote experience across banking, e-commerce, healthcare, education, aesthetics, insurance, and real estate — optimizing workflows, increasing revenue, and boosting retention. 🔹 Key Specializations Customer Support & Success: Multi-channel support, CRM management, retention strategies Sales & Lead Generation: Cold outreach, appointment setting, high-converting funnels Finance & Administration: Billing, invoicing, reconciliations, bookkeeping Marketing & eCommerce: Email marketing, social video, content scheduling, website design Project & Organizational Development: Scheduling, timeline management, SOP documentation 🔹 Professional Experience Customer Service ManagerRind Pharma (UK) | Remote | 2023 – Present Manage multi-channel customer relations and escalations via phone, email, and live chat. Lead client retention initiatives, refunds, and dispute resolution using Zendesk and HubSpot. Provide executive assistance and coordinate international team workflows. Real Estate Manager (Part-Time)Mulala Properties | Remote & Kampala | August 2018 – Present Oversee property listings, client inquiries, and lease documentation via online platforms. Coordinate virtual showings, negotiate terms, and process digital contracts. Maintain CRM in Zoho to track leads, follow-ups, and rental payment schedules. Generate monthly performance reports, budget forecasts, and market research summaries. AccountantEris Pharma Ltd | Kampala | March 2011 – August 2013 Managed daily bookkeeping, accounts payable/receivable, and bank reconciliations. Prepared financial statements, VAT returns, and payroll using QuickBooks and Excel. Collaborated remotely with auditors and vendors to streamline invoice processing. Implemented digital filing systems to improve data retrieval and reporting accuracy. Various RolesOpportunity Bank Uganda | Kampala | 2010 – 2014 Relationship Officer: Credit appraisal, client onboarding, loan evaluation. Customer Service Officer: Inquiries, account management, and compliance support. 🛠 Tools & Platforms CRM & Support: HubSpot, Salesforce, Zoho, Zendesk, GoHighLevel Marketing & eCommerce: Shopify, Printify, Mailchimp, Klaviyo, Canva Project & Admin: Asana, Trello, ClickUp, M[hidden], Notion, Slack Finance & Accounting: QuickBooks, Xero, AppFolio, Excel 🎓 Education & Certifications Bachelor’s in Social Sciences (Social Administration) Makerere University, Uganda Virtual Assistance & AI Fundamentals ALX Africa (2024) Workflow Specialist Asana Academy (2025) 🌍 Additional Information Availability: Full-time remote; flexible across time zones Work Setup: High-speed internet, noise-canceling headset, dedicated workspace References: Available upon request