I’m a fast learner, highly adaptable, and thrive in roles requiring minimal supervision. I’m not afraid to speak up and contribute innovative ideas, and I excel at collaborating with teams. Responsiveness and integrity are at the core of my work ethic, especially in remote environments. With 14 years of solid experience in customer service, including 6 years as a BPO team lead, I’ve led teams handling chat support, inbound calls, and email. My leadership and project management skills have consistently improved customer satisfaction, and one of my key initiatives earned me a Lean Six Sigma Certification. Key Expertise: Customer Service: Over 14 years in BPO settings, managing diverse campaigns including telecom, restaurant chains, international hotel chains, electronics, and 5 years as remote membership success support for a learning and development company. Technical Support: Provided tech support for a major restaurant chain, resolving issues efficiently and improving response times. Data Entry & Research: Skilled in internet research and delivering accurate information tailored to client needs. Reporting: Proficient in creating detailed reports using Excel and Google Sheets to track performance and insights. Social Media Management: For over 3 years, I’ve been managing the social media pages of a digital marketing business, handling everything from content research, copywriting, and design to scheduling posts and assisting with email campaigns. Property Management- Taken online courses from VPM Solutions PM101 - Lesson 01: Intro to Property Management PM101 - Lesson 02: Lifecycle of a Property Under Management PM101 - Lesson 03: Technology Solutions PM101 - Lesson 04: Sales and Business Development PM101 - Lesson 05: Onboarding New Clients and Properties PM101 - Lesson 06: Pre-Leasing Basics PM101 - Lesson 07: Leasing & Tenant Onboarding PM101 - Lesson 08: Fees, Statements, and Tenant Ledgers PM101 - Lesson 09: Rent Collections and Evictions PM101 - Lesson 10: Maintenance and Inspections PM101 - Lesson 11: Lease Expirations and Renewals PM101 - Lesson 12: Move-Outs, Make-Readies, and Relists Tools & Platforms I’m Familiar With: Customer Service/Support Tools: Intercom, Zendesk Project Management: Asana Content Creation & Social Media: Canva, Meta Business Suite, Creator Studio Collaboration: Slack, Zoom, WhatsApp, Skype, Google Meet Google Workspace: Docs, Sheets, Slides If you’re looking for a dedicated and results-driven customer service expert who brings leadership and hands-on experience across multiple platforms, I’d love to collaborate with you!