Hello there! I am Mikaela Michelle Salvador, and I bring with me a wealth of experience that goes beyond my two years in the virtual assistant field. Prior to my virtual assistant role, I spent one and a half years as a Customer Service Representative and Sales Assistant. This role allowed me to develop a keen understanding of customer interactions and sales processes. During my tenure as a Customer Service Representative, I became proficient in addressing customer inquiries, resolving issues, and providing exceptional service. I learned to navigate various customer service platforms and develop strong communication skills to ensure customer satisfaction and maintain positive relationships. As a Sales Assistant, I honed my abilities to assist in sales and marketing efforts. I engaged in tasks such as lead qualification, product information dissemination, and customer follow-ups. This experience enhanced my capacity to identify potential leads and nurture them through the sales pipeline. Combining this experience with my virtual assistant expertise, I offer a comprehensive skill set that encompasses not only administrative tasks and lead generation but also the ability to handle customer interactions effectively. I believe that my background as a Customer Service Representative and Sales Assistant, along with my virtual assistant experience, makes me a well-rounded professional who can contribute positively to your team. I am excited about the possibility of working with you and exploring how my multifaceted background can benefit your organization. Please don't hesitate to contact me so that we can delve into a more detailed discussion of how I can make a meaningful impact on your team.