Hello there! I am an experienced customer service specializing in Voice, Email and Chat support. I have over 5 years of experience working in this field through Business Process Outsourcing companies supporting international clients, mostly based in the United States. Before I transitioned to this industry, I was also an assistant manager in a Marketing company and I have stayed there for two years. I am well versed in all areas of customer service, as well as technical support in providing extra miles to clients to provide great service. When it comes to administrative work, although I only have two years experienced with the marketing company, I can say that I was able to adapt what the job required me to do like doing stocks and money audit, marketing research, coaching people and providing necessary training to co-employees. I am a very fast learner, can work under pressure and so as I am willing to be trained. I pride myself on extremely being professional and aim to deliver my work before the job deadline. Here are a few, among other things I have heavy experience on, that will surely make your campaign or -project solved efficiently, effectively and successfully: - Communication skills, fluent both verbal and written - Critical thinking and problem-solving skills - Technical skills, knowledgeable with ZENDESK, MS Excel & Word, Google Docs & Spreadsheets and other company provided CRM tools - Comprehension skills and multi-tasking skills I know that you are also looking into other freelancer’s profile, I’m sure a lot of them are okay and others are best. But here you are, still searching for the right freelancer fit to the job. I look forward to working with you and help you gain success to improve your business productivity. Just let me know 😊