With years of experience as a Customer Service Representative in the telecommunications industry, alongside my work as a Virtual Assistant and cold caller for various sectors, I believe I can bring valuable skills in communication, problem-solving, and customer relations to your team. During my tenure as a Customer Service Representative for telco accounts, I honed my ability to manage customer inquiries, resolve issues, and provide clear and concise information. I developed a strong understanding of handling high-pressure situations while maintaining a positive, solution-oriented approach. My experience with troubleshooting and ensuring customer satisfaction enabled me to build strong, long-term relationships with clients. In addition, as a Virtual Assistant in the house contractors industry, I handled cold calling duties, reaching out to potential leads and generating interest in services provided. My role required effective communication, a persuasive approach, and the ability to navigate a fast-paced environment to book appointments and follow up with leads. Similarly, I have worked as a cold caller for both Search Engine Optimization (SEO) services and retainer-based recruitment, where I successfully identified and engaged with prospects, offering tailored solutions based on their needs. This experience refined my skills in handling objections, closing sales, and building rapport with clients over the phone. What sets me apart is my ability to adapt quickly to new challenges and industries. I am well-versed in managing multiple tasks simultaneously and thrive in a goal-driven environment. My diverse experience in customer service, virtual assistance, and cold calling has equipped me with the skills needed to excel in any customer-facing or sales role. I am confident that I can contribute effectively to your team and provide exceptional service to your clients.