I am a professional Customer Service Representative with over 8 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. PROFESSIONAL EXPERIENCE Customer Service Representative (2013-2015) Straight Talk Wireless contracted by Qualfon Inc • Part of the Scalation Team • Handled inbound supervisorial and managerial calls • Fixed and troubleshoot service and phone issues Source Relationship Specialist (2015-2020) Construct Connect contracted by SPI Inc • Job description more on like a Virtual Assistant • Handling outbound and inbound calling • Deal 's with professionals, Architect, Engineers, Lawyers and other team related to construction bidding • Work with outlook, appointment settling, l ink-in and research Health Care Insurance Representative (2020-2021) Optum Rx contracted by Teletech Inc • Handling inbound calls • Deals w/ members, doctors, nurses, pharmacist and other medical professionals • Provide and assisted members medicines and concerns • Monitoring members insurance limits and cost • Educate member about their Plan Insurance Director Administrative Assistant in a Staffing Agency (2021-2022) • We do cold calling, generate leads and sent email • We do Administrative duties such as scheduling, creating files, maintaining records, posting jobs, • Corresponding with both clients and applicants to schedule interviews, get feedback, • Recruiting applicants for specific positions based on their qualifications and the clients’ needs. • Calling references, general office correspondence, answering the phone