Experienced Service Desk Analyst with a demonstrated history of working in the information technology and services industry for 6 years. Skilled in ServiceNow, Customer Service, Technical Support, Change Requests, and ITIL Process. Strong information technology professional. I am a fast learner, Independent, Loyal, and Trustworthy. I can proudly say that due to my experience and my patience I became one of the people that everyone does to ask for solutions when they are faced with situations that they find a bit difficult to handle. I also help businesses build their networks and create new opportunities in their niche. I am doing this job as a virtual assistant to help busy CEO, Coaches and Small Business Owners to lessen their workload and daily tasks. I can work with minimal supervision so you can focus on the bigger picture of your company. I always make sure to go beyond my client's expectations because that's what a good employee should be. Here are List of my Skills and Services: - Customer Service Support (email, chat, social media) - Lead Generation - Live Chat Support - General Admin Support - Email handling and Calendar Management? Following up with clients/customers (sending thank you and other reminder emails) - File Management (organizing files using Dropbox, Google Drive, etc) - Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube) - Manage and update Social Media Accounts (content you provided) - Publish posts on your Blog, Social Media Accounts - Filter and reply to comments on your Social Media Accounts - Answering support tickets - Moderate Facebook Groups I am willing to be trained, just provide training or video walkthroughs on how to do or perform the task and I can definitely perform and execute the tasks well. Phone: +[hidden]23 Email: [hidden] skype: [hidden] I am looking forward to working with you. Thanks.