Hello! My name is Pebe Ann Hilario, and I am a virtual assistant as a chat support in online gaming with a diverse background in customer service. I have experience working with Offer Torro Ltd as a virtual assistant, as well as a customer service representative at Probe CX. In my role at Offer Torro Ltd, as a moderator we we're responsible for providing game instructions to all players I was able to leverage my strong communication and organizational skills to ensure that tasks were completed efficiently and to a high standard. I was responsible for monitoring users' activity, enforcing community guidelines. I gained valuable experience in conflict resolution, customer service, and community management during my time in this position. I also have an experience as a customer service representative (Directory assistance) at Probe CX. In this role, I was responsible for managing customer inquiries, resolving issues, providing information available online and exceptional customer support. My ability to communicate effectively and empathize with customers allowed me to excel in this position. As a virtual assistant, I am committed to providing excellent service to my clients. I am highly organized and skilled at managing multiple tasks simultaneously, ensuring that deadlines are met, and expectations are exceeded. My experience in customer service and moderation has equipped me with the ability to communicate effectively with clients, manage conflict, and provide excellent support. Thank you for considering me as your virtual assistant. I am excited about the opportunity to work with you and contribute to your success. Best regards, Ann