PLATFORMS | SKILL SETS ADMINISTRATIVE ROLES B2B Maximizes list of existing and new supplier/buyer Lead Generation Outbound Calls Phone and email support Curate campaigns and broadcasts to company multiple platforms Weekly email blasting for an updated price list for WTS/WTB Process payment and invoicing using Quickbooks Responsible for providing labels and tracking for daily shipping transactions Social Network/Media Marketing Create Banners/Posters Basic product research for auction/bidding CUSTOMER SERVICE AMAZON|BACKMARKET|EBAY|SHOPIFY Attends to customers' daily inquiries Responsible for FBA reimbursement report Provide online troubleshooting guide for technical issues Coordinates with UPS regarding delays in lost or damaged parcels Provide documentation for payment refunds Coordinates return and refund E-COMMERCE AMAZON|SHOPIFY Research the best-selling products for upcoming collections Build listing from scratch by extracting data, creating compelling product titles, making precise descriptions and accurate tags Put high-quality lifestyle images and actual product images provided by the client or from Google results Create posters and banners for promotion Daily check for any website issues Identify which products are seasonal and group for collections Check Medium and High Risk orders Organize documents and files CRM Build and maximize list acquisition for sales leads Updates customers' account of information Remind loanees regarding balances Call existing customers with a good standing record for reapplication Check and manage loanees' status of records for collection