With 6 years of experience in the Business Process Outsourcing (BPO) industry, I have developed a strong foundation in customer support, administrative duties, and sales operations. Throughout my career, I’ve honed my ability to deliver exceptional service, streamline processes, and effectively manage client relationships. My role has involved providing tailored support to both clients and internal teams, ensuring smooth workflows, accurate data management, and timely responses to inquiries. I’ve developed a comprehensive understanding of the intricacies of sales, customer satisfaction, and operational efficiency, making me adept at adapting to various customer needs while maintaining high standards of service. Skills and Expertise: CRM Systems Proficiency Expertise in using CRM platforms like Salesforce to manage leads, customer interactions, and sales opportunities. Order Processing & Documentation Experience in processing sales orders, managing contracts, and ensuring accurate documentation for every transaction. Customer Relationship Management Ability to build and maintain positive relationships with clients, ensuring high levels of customer satisfaction and retention. Product Knowledge In-depth understanding of products or services to assist in providing accurate information to customers and supporting the sales team. Sales Team Support Providing comprehensive administrative support to sales teams, including scheduling meetings, preparing documents, and coordinating follow-ups. Adaptability & Learning Ability to quickly learn new sales tools, software, or processes, and adapt to changes in a dynamic sales environment. Multitasking & Prioritization Manage multiple tasks, screens, and systems simultaneously while maintaining accuracy and efficiency. Data Entry & Management Accurate and efficient data entry skills, maintaining up-to-date sales records, client information, and communication logs. Attention to Detail Strong attention to detail when handling contracts, client data, orders, and ensuring everything is correct and organized. Communication Skills Excellent written and verbal communication skills, essential for responding to emails, chats, phone calls, and supporting clients effectively.