Hello, Im Jan Darla Guerra, I worked as a customer service rep, for 2 yrs and 3 years as Quality Analyst, and sales through phone call and chat and also sending emails. I handled Telco account such as AT&T and Verizon as well as Amazon Retail and Accounts Change. We are trained to have more patience with the customers that we are assisting and give our best to resolve the concern (example: bill, subscription, technical issues, Sales, etc..) I also have experience working from home for almost 2 to 3 years now handling different campaigns such as Real Estate, Health Insurance and I also worked as a Technical Recruiter, and just recently I finished a contract with my clients, another Real Estate Campaign and Wholesale Business. (example: setting an appointment, live transfers) I am willing to be trained and learn a new set of skills. I am a trustworthy person. I am doing my best to help out the company I'm working with and I am a team player. If a client needs an employee that has the experience and I don't have it. I am a fast learner and I know that as time goes by, I will be able to adapt all the information I need. Goal-oriented for almost 6 years of experience and a strong background as a Subject Matter Expert to Quality Analyst. To secure a challenging career opportunity in a reputable company where I can leverage my skills and training while contributing to organizational growth. Good Communication, Self-management, Teamwork and interpersonal skill, Planning and Research Skill, Competent and reliable, committed to top quality work, Excellent eye and hand coordination and safe record.