With extensive experience in customer service, virtual assistance, and credit control, I am confident in my ability to manage the responsibilities of this role effectively and contribute positively to your team. In my role as a Virtual Assistant at REIVA, I performed basic administrative tasks, conducted comparable analysis, and cold-called property owners. This experience honed my organizational and communication skills, enabling me to handle diverse administrative responsibilities efficiently. At Rocketstation, as a Renterswarehouse Customer Service Associate, I answered queries, managed maintenance requests, and educated both tenants and property owners on maximizing their online portals. As a Credit Control Executive at Martek Marine Ltd., I notified debtors of incoming and outstanding invoices via email and telephone, establishing and maintaining regular communications with clients to facilitate periodic payments. This role required meticulous attention to detail and strong interpersonal skills to ensure timely payments and maintain positive client relationships. My customer service experience is extensive and varied. At Convergys, I assisted Telstra customers by explaining their bills, providing refunds, and educating them on account changes. I also supported Optus customers with pre-installation needs, including activation of services, equipment delivery, and scheduling technicians. At Sutherland Global Services, I provided phone and email support for PayPal account holders, explaining transaction fees, processing refunds, and addressing account security concerns. Throughout my career, I have developed a strong ability to manage multiple tasks, resolve conflicts, and provide exceptional customer service. My proactive approach and dedication to client satisfaction have consistently resulted in positive outcomes. I am excited about the opportunity to bring my skills and experience to my next client. I am confident that my background in customer service and credit control, combined with my administrative capabilities, will enable me to make a valuable contribution to your team.