Customer Support » Sales Support » Lead Generation Experience: Less than 6 months Customer Support: Communication Skills: Ability to listen to customers, understand their problems, and articulate solutions effectively. Problem-Solving: Identifying, analyzing, and resolving customer issues swiftly. Empathy: Demonstrating understanding and compassion towards customer problems or frustrations. Technical Proficiency: Familiarity with CRM systems, ticketing platforms, and other support software. Product Knowledge: Comprehensive understanding of the product or service being offered to help customers use it efficiently. Multitasking: Handling multiple customer issues or tickets simultaneously. Patience: Staying calm and composed, especially with frustrated customers. Feedback Collection: Gathering and analyzing feedback from customers to improve the product/service. Sales Support: Product Demonstration: Ability to showcasce the product or service effectively to potential clients. CRM Software: Proficiency in platforms like Salesforce, HubSpot, or Zoho for managing and tracking customer interactions. Sales Process Understanding: Knowing the sales cycle, stages, and best practices. Data Management: Organizing and maintaining up-to-date customer records. Coordination Skills: Collaborating with the sales team to ensure they have the materials and information needed to close sales. Proposal and Quote Creation: Drafting and customizing sales proposals for potential clients. Contract Management: Understanding and assisting with sales contracts, terms, and negotiations. Lead Generation: Research Skills: Identifying and sourcing potential leads from online sources, directories, and databases. Cold Calling/Emailing: Reaching out to potential leads through calls or emails to introduce them to the product/service. Networking: Building relationships within the industry to find potential leads. Social Media Prospecting: Using platforms like LinkedIn, Twitter, or Facebook to identify and engage with potential leads. SEO & SEM: Optimizing web content for search engines to attract potential leads or using paid advertising to target specific demographics. Content Creation: Writing or producing content like blog posts, whitepapers, or videos that attract and engage potential leads. Analytics and Tracking: Using tools like Google Analytics or specialized lead generation software to track website visitors, conversions, and other metrics related to lead generation.