Experienced Business Systems Analyst in an ICT Company -Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. -Coordinate, prepare, and manage project documents and deliverables for Project Manager -Responsible in maintaining the systems used by the company such as SAP B1 and Salesforce and act as L1 support by troubleshooting and providing solutions to the issues raised by the internal customers. -Acted as a Master data Controller of SAP B1 by maintaining the cleanliness and integrity of data on the system. -Take part in all IT related project implementation (SAP B1 implementation, CRM transformation, Document Digitization) -Participates in UATs along with the internal Customers and third party Vendors With experience in Supporting SAP HR Module in a BPO Company -Analyze and resolves medium complexity problems related to the functional problem of SAP HR within SLA -Support the clients on the functioning of the application • Performs integrated testing -Participates in the parameterization of tables in SAP following the technical specifications established, detecting and resolving errors -Works on multiple account/clients simultaneously -Supports and handles change requests implementation. -Experienced in handling requests/issues through ticketing tool, SNOW, based on the given requirements of the client. -Direct communication with different clients from different international companies. -Handle HR related issues of companies with industries like pharmaceutical, oil company, bank, semiconductor, health and nutrition. -Ensures proper implementation of the solution in different environment (Development, Test and Production) With experience in Customer Support for more than 2 years. I supported both internal/external customers remotely as I have experienced working from home for more than 2 years. Detail oriented and can work with multiple task with minimal supervision. I am flexible and eager to learn new skills and improve my current areas of expertise. I am open to changes and can adapt to new environment easily. With knowledge in social media platforms and creating advertisements.