👋 Hi, I’m Paul – Your Versatile Customer Service, Healthcare, and eCommerce Virtual Assistant! With over 5 years of experience in Customer Service and a strong foundation in Administrative Assistance, I bring reliable, efficient, and professional support to clients across multiple industries. I also specialize in Healthcare Virtual Assistance, and I can confidently support eCommerce businesses with day-to-day admin and customer operations. Whether you're a healthcare provider, a busy entrepreneur, or an eCommerce seller, I’m here to keep your business organized, your customers happy, and your time focused on what matters most. 🏥 As a Healthcare Virtual Assistant, I can handle: ✅ Appointment Scheduling – manage bookings, reschedules, and calendars ✅ Patient Communication – respond to calls, emails, reminders, follow-ups, billing ✅ Medical Records Management – organize Electronic Health Records (EHR), HIPAA-compliant ✅ Data Entry – patient information, insurance details, billing codes ✅ Insurance Verification & Billing Support – verify eligibility, assist with claims follow-up 💬 As a Customer Service Specialist, I provide: ✅ Phone, Email & Live Chat Support ✅ Inbound & Outbound Customer Service ✅ Social Media Customer Support ✅ CRM & Ticketing Systems (Zendesk, Freshdesk, HubSpot, etc.) ✅ Issue Resolution, Escalations & Follow-ups ✅ Order Tracking & Product Inquiries ✅ Customer Retention & Loyalty Support ✅ Conflict De-escalation and Empathy-driven Service 🗂️ As an Administrative Assistant, I can assist with: ✅ Email & Calendar Management ✅ Data Entry & File Organization ✅ Online Research and Lead Generation ✅ Spreadsheet & Report Creation ✅ Travel Arrangements and Scheduling ✅ CRM, Project Management Tools (Trello, Asana, ClickUp, Notion) ✅ Preparing Presentations, Forms, and Documentation ✅ Inbox Zero and Task Follow-ups 🛒 As an eCommerce Administrative Assistant, I can support you with: ✅ Product Listing Creation and Updates (Shopify, WooCommerce, Amazon, etc.) ✅ Inventory Monitoring and Stock Updates ✅ Order Fulfillment Coordination and Tracking ✅ Customer Order Support and Return Handling ✅ Product Research and Competitor Analysis ✅ Managing Coupons, Discounts, and Pricing Updates ✅ Basic Graphic Editing for Product Images ✅ Storefront Updates, Reviews Management & Analytics Tracking 🎯 I’m detail-oriented, tech-savvy, and open to learning new tools and processes. I’m also highly trainable and always ready to adapt to your unique systems or workflow. 📩 Let’s work together to scale your business and streamline your operations. Send me a message today — I’m ready to contribute to your success!