With almost 9 years of professional career in banking/financial industry with background in customer service. And more than 7 years length of service abroad with the World’s Top Airport Retailer Industry. Experience Dates: December 2012 – July 2020 Cashier/Exchange Bureau: Dubai Duty Free – Dubai International Airport, Dubai, UAE Cash Office/Finance Staff: Dubai Duty Free – Dubai International Airport, Dubai, UAE • Handles 35 different kinds of foreign currencies. • Ensures all cash collections are properly deposited and accounted for. • Provides back office support to shop floor with regards to change in currency, coins & their documents. • Assists in the general operations of Exchange Bureau. • Performs duties and tasks in Cash Office: - Counts and confirms all change floats. - Receives the shift cash sales from sales staff at the end of every shift, counts and confirm the sale with the cash paying slip. - Issues receipt to the sales staff as a confirmation of the receipt of the cash. - Obtain signed acknowledgement from sales staff for any irregularities in cash like counterfeit and out of circulation notes and irregularities in Traveler’s Cheque, etc. - Amalgamates cash collected from all cash points. - Responsible for data entry of the Cash Paying in Slips in Oracle APPS. - Reconciles physical cash with the total sales as generated by the system. - Prepares cash sales report for the shift, checks continuity of the CPS in order to identify any missing CPS numbers. - Ensures enough small denomination notes or coins in the change floats. - Prepares additional cash float trays for collection by the incoming sales staff where ever such arrangements are made. - Arrange the Credit Paying Slips for every shift according to ECR and submit to Accounts Office. - Gives cash change to the shop floor staff during the shift. - Reimburse Petty Cash payments to the staff. - Conducts regular cash spot checks on the shop floor ECR’s and also conducts physical spot checks of shop counters with countable items. - Co-operates with the Supervisor and colleagues, assist colleagues as and when needed. - Ensures that working area (Cash Office/Exchange Bureau) is clean and tidy at all times. Dates: July 2008 – June 2012 Senior Teller: United Coconut Planters Bank • Handles the branch cash vault, and attends the daily cash requirements of the tellers and marketing associates. • Processes telegraphic transfers FCDU and Peso, inform clients regarding their checking accounts for funding or accounts verifications. • Verifies and authenticates clients’ signatures on checks, withdrawal slips and other documents being presented. • Handles and monitors the availability of supplies used by the branch as well as requisitions to other departments/suppliers. • Daily and monthly checking of branch supplies and accountable forms. • Dissemination of supplies to tellers and branch officers. • Administers the tellers, prepares evaluation and monitors their daily tasks. • Attends to clients’ needs, queries and complaints. • Handles outward clearing of checks and coordinates with the bank’s inward clearing department relative to inward checks with technicalities. Dates: September 2003 – June 2008 Teller: United Coconut Planters Bank • ‘ FRONT LINERS ‘ of the bank. • Directly communicates and handles clients’ transactions. • Directly handles cash for deposits and withdrawals or check encashments of clients. • Awarded “CUSTOMER SERVICE EXCELLENCE” last October, 2007 with 95% in customer service survey result.