Experienced Virtual Assistant with over 12 years of BPO experience, including 5+ years in customer service, 3+ years in sales, and 2+ years in non-voice support. Expertise in using CRM software and sales tools. Proven ability to build relationships with potential customers. Self-motivated and able to work independently with exceptional organizational and time management skills. Highly Organized and Proactive Virtual Assistant I'm a detail-oriented and results-driven virtual assistant with over 12 years of experience supporting businesses in diverse fields - from Real Estate and Technology to Web Design and Social Media Management. I excel at multitasking and managing complex workflows, ensuring smooth operations and exceeding client expectations. Skills & Expertise: ✅ Project Management: Adept at utilizing CRM platforms like M[hidden], Hubspot, KW Command, and Paragon to streamline tasks effectively. ✅ Marketing & Communication: Experienced in Google & Facebook Ads, Social Media Management (including content creation and scheduling), and email marketing tools like MailChimp. ✅ Technical Support & Customer Service: Proficient in providing technical assistance via Zendesk and offering exceptional customer service experiences. ✅ Administrative Support: Efficient in general administration tasks, calendar and email management, and data entry. ✅ Creative Suite: Familiar with basic graphic design using tools like Canva or similar. ✅ Video Editing: Experience with video editing software like Filmora for basic editing needs. Software & Tools: ✅ CRM (Project Management, Lead Generation, Customer Service, Real Estate) ✅ Google Suite (Gmail, Docs, Sheets, Slides) ✅ Microsoft Office Suite (Word, Excel, PowerPoint) ✅ Social Media Management Platforms (Facebook Ads Manager, Instagram, etc.) ✅ Zendesk, Jira, Slack ✅ MailChimp Client Success: "Isaias was committed and proactive in helping me with social media and was quick to incorporate any new suggestions I had. He's easy to communicate with too!" Professional Goals: ✅ Long-term: I aspire to become an integral part of a growing team, fostering strong relationships and contributing to the company's success by leveraging my diverse skillset. ✅ Short-term: I'm eager to learn and adapt to your specific needs, becoming a valuable asset from day one. Connect with me to discuss how we can achieve success together.