Hire Tech Support || Business Operations Specialist| Customer Experience Specialist In Nigeria
Are you looking to hire a Tech Support || Business Operations Specialist| Customer Experience Specialist In Nigeria? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Jethro .
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Tech Support || Business Operations Specialist| Customer Experience Specialist
I’m a hands-on professional with over three years of experience making operations smoother and customers happier. At Cavista, I led a team to streamline procurement and logistics, cutting inefficiencies by 30% and reducing supply chain bottlenecks by 15%. I love digging into data to solve problems—whether it’s improving inventory systems or spotting trends that reduce errors (like the 25% drop in order mistakes I achieved at Jumia). Customer support is where I shine. At Kuda Bank, I managed 100+ daily inquiries while maintaining a 95% satisfaction rate, and I’ve trained teams on tools like Salesforce and Intercom to keep responses quick and helpful. My knack for process improvement led me to implement a new ticketing system that slashed resolution times by 30%. I’m certified in Six Sigma and Scrum, and I’m fluent in data tools like Excel and Tableau—but what really drives me is seeing how small tweaks can make a big difference. Whether it’s saving 20% on costs through smarter procurement or designing dashboards that help teams work better, I’m all about practical results. Let’s connect if you’re looking for someone who can bridge operations and customer success with data-driven solutions!
| EXPECTED SALARY | AVAILABILTY | EDUCATION | EXPERIENCE |
|---|---|---|---|
| $0/Month | 0 | Bachelor | 4 years |
| EXPECTED SALARY | AVAILABILTY |
|---|---|
| $0/Month | 0 |
| EDUCATION | EXPERIENCE |
|---|---|
| $Bachelor | 4 years |
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