9 years in customer service support, 1 years in Admin, 1 year in on boarding & Guest relation specialist for short term rental, 4 months in social media manager & SEO Specialist Customer Service representative is one my biggest strength. I can work flexible hours. SKILLS Onboarding Specialist / Customer Service Representative / Guest Relation Specialist. Can support the following: • knowledge for Booking Automation ( Channel Manager ) • AirBNB (Messaging guests, working with case managers, scheduling cleanings) • Guest Relations • Calendar Management • Knowing the AirBNB platform perfectly. • ( AIRBNB ) Handling guest communication and dealing with guest complaints • Property listing assistance for short term rental onboarding of properties for ( B[hidden], airbnb, outswitch, Lodgify , expedia and BA ) Social Media Manager / SEO Specialist / Virtual Assistance • Content creation/content marketing • Social Media Marketing and SEO specialists • Work closely with a m arketing team to develop social media campaigns that help to achieve corporate marketing goals • Develop monthly reports on emerging social media trends that will be submitted to the management team • Monitor the company’s social media accounts and offer constructive interaction with users • Create methods for finding and saving online customer reviews Analyze the long term needs of the company’s social media strategy and offer quarterly reports to the management team that outline any necessary changes to the digital marketing plan • Engage with social media influencers • Create social media influencer accounts • Increase website organic traffic using white hat marketing• Photo editing • 25mbps internet connection • 8 GB RAM / Intel ( R ) HD Graphics 5500 • Laptop i3 5th Gen with dual screen monitor