Allow me to introduce myself—Alma Jimenez, a highly skilled and motivated Virtual Assistant hailing from the beautiful Philippines. At 28 years old, I bring a wealth of experience and expertise to the table, particularly as a Customer Service Specialist for Amazon accounts, a role I have excelled for over four years. What sets me apart is my unwavering dedication, responsibility, and reliability. I take immense pride in my work ethic, always striving to go above and beyond the call of duty. My expertise extends beyond customer service, encompassing a diverse range of proficiencies: ➡ Expertly managing and running Amazon Seller Central and eBay accounts. ➡ Adept at Amazon FBA operations, ensuring streamlined and efficient fulfilment. ➡ Skilled in product sourcing on Amazon, employing strict criteria of a 30k BSR (Best Sellers Rank) and a 15% profit margin. ➡ Proficient in data entry and an Excel virtuoso, meticulously handling crucial information. ➡ Offering exceptional email support, ensuring prompt and effective communication. ➡ Proficiently managing invoices, guaranteeing accuracy and efficiency. ➡ Competently overseeing FBA inbound shipments, ensuring smooth logistics. ➡ Efficiently managing inventory, minimizing errors, and optimizing stock levels. ➡ Proficiently setting up repricing strategies for e-commerce businesses, maximizing profitability. ➡ Skilled in managing purchase orders and placing orders with manufacturers, ensuring timely and accurate transactions. ➡ Experienced in order processing, repricing, and fulfillment, delivering a seamless customer experience. ➡ Proficiently confirming shipments and tracking, ensuring timely delivery and customer satisfaction. ➡ Expertly opening and managing seller support tickets, resolving issues promptly. ➡ Skilled in authorizing returns and processing refunds, ensuring customer satisfaction and retention. ➡ Capable of managing daily sales order reports, providing comprehensive insights for informed decision-making. ➡ Experienced in optimized feedback services, skillfully managing feedback, and enhancing brand reputation. ➡ Proficient in tactical arbitrage sourcing dropshipping for Amazon stores, leveraging platforms like Walmart, Bed Bath & Beyond, and Home Depot. ➡ Adept in product research for opening wholesale accounts, guaranteeing profitable partnerships. ➡ Skilled in onboarding and contacting vendors and distributors, establishing strong business relationships. ➡ Proficient in manual brand searching on Amazon, ensuring comprehensive market knowledge. ➡ Experienced in eBay listing, expanding brand presence across multiple platforms. In addition to my extensive skill set, I am well-versed in utilizing various tools to enhance productivity and efficiency, including: ➡ Jungle Scout for comprehensive market research and product analysis. ➡ CamelCamel for tracking price history and trends on Amazon. ➡ Keepa for monitoring product pricing, sales ranks, and stock availability. ➡ Asana and Teamwork for efficient project management and collaboration. ➡ Slack for streamlined communication and team coordination. ➡ RevSeller for profit calculations and business analytics. ➡ Listing Mirror for effortless multichannel inventory management. ➡ ShipStation and ShipHero for seamless order fulfillment and shipping logistics. ➡ SellBrite for centralized inventory and order management across multiple channels. When it comes to work, I thrive with minimal supervision, exemplifying independence and self-motivation. As I am committed to my professional growth, I am eagerly seeking a long-term position that will allow me to develop my skills further. I am open to training and excited to contribute to your team's success. Social Media Marketer & Pinterest Marketing Strategist 🌟 I specialize in boosting online presence and driving results through strategic social media marketing and Pinterest strategies. As a skilled Marketing Coordinator, I have successfully managed social media platforms for multiple clients, crafting engaging content and captivating graphic designs. 💡 With my expertise in Pinterest Marketing, I can help my clients skyrocket their monthly views, drive website traffic, and boost engagement on the Pinterest platform. By leveraging cutting-edge techniques, I unlock the full potential of Pinterest to deliver exceptional results and maximize brand exposure. Marketing Coordinator 🚀 Social Media Creation: I excel at curating compelling social media content that resonates with target audiences and builds intense brand connections. I create a powerful online presence for my clients through captivating visuals, captions, and compelling storytelling. 🎨 Graphic Design Mastery: I bring creativity to life using industry-leading tools like Canva and Figma, producing visually stunning graphics that leave a lasting impression. From eye-catching banners to engaging infographics, I design assets that elevate brands and capture attention. 🌟 Influencer Marketing and Advanced Research: With a deep understanding of influencer marketing strategies, I identify and collaborate with influencers who align perfectly with my client's brand values. I uncover hidden opportunities through meticulous research and analysis and connect my clients with their ideal partners. Administrative Assistant ✅ Efficient Meeting Management: As an administrative assistant, I excel at seamlessly organizing clients' meeting schedules, ensuring optimal time management and smooth coordination. From scheduling to follow-ups, I handle it all, allowing my clients to focus on their core business. 📊 Precise Data Entry: Meticulous and detail-oriented, I specialize in accurate data entry, maintaining well-organized databases, and generating insightful reports. I ensure data integrity and confidentiality, enabling my clients to make informed decisions based on reliable information. 🔍 Comprehensive Research: Thorough and resourceful, I conduct in-depth research to gather valuable market insights, competitor analysis, and industry trends. With my findings, my clients gain a competitive edge and can confidently make strategic business decisions. Tools I Master: 🔧 Slack, Asana, Teamwork: I leverage these powerful project management tools to streamline collaboration, enhance team communication, and ensure smooth workflow efficiency. 📅 Hootsuite, Later: By utilizing these social media scheduling platforms, I strategically plan and schedule captivating content across Facebook, Instagram, LinkedIn, and Twitter, maximizing reach and engagement. 📌 Tailwind (Pinterest Marketing): I harness the full potential of Tailwind, the leading Pinterest marketing tool, to optimize scheduling, track performance, and gain valuable insights for clients' Pinterest success. 🗂️ Airtable, Milanote: These organizational tools help me stay on top of projects, track progress, and maintain a well-structured workflow for efficient task management. 📊 Microsoft Office: I am proficient in Microsoft Office suite, utilizing Excel for data analysis, Word for professional document creation, and PowerPoint for impactful presentations. 🎥 Loomly: With Loomly, I create and schedule engaging video content, adding a dynamic element to my client's social media strategies. 📧 Klaviyo, Mailchimp: I expertly navigate email marketing platforms like Klaviyo and Mailchimp to craft personalized email campaigns that drive conversions and nurture customer relationships. 💻 Zoom, Gsuite: I am well-versed in conducting virtual meetings, webinars, and presentations through Zoom, while also utilizing Gsuite for efficient collaboration and document management. 🎨 Figma: With Figma, I unleash my creativity and design expertise, producing visually stunning graphics and engaging UI/UX elements that elevate my client's brand identity. Thank you for considering my profile, and I look forward to discussing how my expertise can benefit your organization.