I am someone who makes sure to get things done, put plans into action and turn big ideas into reality. I can manage your social medias that will make your work much easier and will help you get more exposure by posting helpful content for your viewers and potential customers. A trustworthy customer support helping e-commerce and travel companies boost their client's satisfaction rate through phone, email and chat support. I'm patient and attentive to details which makes me an excellent representative for the company and a conversable team worker. An experienced telemarketer who makes sure to get all the details needed in getting more customers for the business. A virtual assistant that help companies get quality agents to work with them. I value time so I make sure that I get things done before deadline and making sure that I only provide quality service to my clients. I have worked for 2 years as a subject matter specialist for a travel company which boosted my knowledge in the travel industry. I have also worked as a virtual assistant for a start up travel agency,doing recruitment and making sure they get quality agents that will be an asset to the company, not a liability. Aside from the travel companies, I've worked for an e-commerce company as customer support,helping them create orders, assist customers who wanted to place an order and also those who had problems with their orders. I have also worked for other businesses from the US. Either a start up or a large company. I helped them set appointments for potential clients that will help boost their sales revenue. One of which is a privately owned Real Estate Company. I am proficient in using Softwares/Apps/Programs like zendesk, mailchimp, , tawk.to, lucky orange, big commerce, basecamp, canva, wordpress, Facebook, Instagram, Pinterest, Youtube, Twitter, Google+, LinkedIn, MagicJack, Zoom, GotoMeeting, Dropbox, Google Drive,Trello, Aliexpress, Viber, Whatsapp. Furthermore, I possess excellent verbal & written communication skills. I am self-driven, reliable and have strong prioritization and time management skills. I have excellent experience in Microsoft Office, Google Docs and other related applications and can learn new system applications quickly and efficiently. I'm a lifelong learner. I am currently studying digital marketing and advertising. My goal is to, not just meet my client's expectation, but to exceed it! JOB EXPERIENCE and SKILLS Virtual Assistant Social Media Manager Email Support Customer Chat Support Sales Chat Support Administrative Assistant Customer Service Representative Order Taker Inbound Sales Agent Outbound Sales Appointment Setting Lead Generation Booking Agent Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Social Media Management Web Researcher Blogging Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox • Converting pdf to word • . Data mining • Basic Knowledge of Wordpress 2. Social Media Management •Social Media profile set-up and verification for social media platforms •Managing various social media platforms 3. Customer Service Support •Chat/Phone/Email • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.