With over 15 years of experience, I am a dynamic Senior Operations Leader with a proven track record of driving operational efficiency and leading high-performing teams across diverse industries, including telecommunications, healthcare, technology, and financial services. I have a strong background in the outsourcing and offshoring sector, with expertise in Service Delivery, Operations Management, Customer Service, Service-Level Agreements (SLA), and Customer Relationship Management (CRM). In addition to my operational expertise, I am deeply dedicated to virtual assistance and executive assistant roles. I have honed skills in managing executive schedules, coordinating tasks, handling confidential information, and providing comprehensive administrative support to senior leadership. My commitment to seamless communication, proactive problem-solving, and optimizing workflows has led to increased productivity and smooth operations. Expert in handling and monitoring the progress of clients and team to-do lists. Highly trained VA (Executive Assistant/Recruitment/Operations). Holding a degree in Computer Science, I am dedicated to optimizing service delivery, strengthening client relationships, and cultivating a positive work culture. My focus on continuous improvement, employee satisfaction, and innovative problem-solving has consistently led to tangible results. I specialize in team development, strategic planning, and performance management, playing a pivotal role in driving company growth, maintaining exceptional service standards, and achieving key business objectives. 🚗 Let’s connect and drive success together!