With 5 years of professional experience, including my most recent position as Senior Customer Service Representative, I am confident that I have the skills and experience necessary to excel in any role that I may come across. During my tenure as Senior Customer Service Representative with my previous employer, I was responsible for handling customer inquiries, providing guidance and support to customers, and resolving complex issues. Through this, I have developed exceptional customer service skills that I know will be vital to provide your customers with the best possible support. My communication skills are another strength that makes me an ideal fit for this role. I pride myself on my ability to communicate effectively with customers, colleagues, and management, whether it be through email, phone, or in-person conversation. Clear communication is necessary for building strong relationships with customers, and I am confident that my skills in this area will enable me to make a positive impact on your customers and your company as a whole. As a Senior Customer Service Representative, I was responsible for leading and mentoring junior team members. Through this, I earned a reputation as a collaborative and reliable team member who can be counted on to drive results. This experience will undoubtedly be valuable as a virtual assistant. I was also handling and maintaining the Service Level of the Account/Line of Business that we have during my shift as well as assisting new hires and providing them with knowledge and information they can provide to their customers. In addition to my experience, I bring to this role a strong work ethic and a dedication to achieving great results. I am confident that my strengths in customer service, communication, and management will be the best fit in being a virtual assistant.