I bring a wealth of experience in driving customer satisfaction, optimizing online sales, and managing impactful social media campaigns. My extensive career in various roles has honed my ability to understand customer needs, troubleshoot issues, and deliver tailored solutions that enhance business growth and brand loyalty. Sales and Upselling: At TELUS International and Results CX, I successfully managed billing processes, upsold products and services, and provided technical support, consistently driving revenue growth and customer retention. Tax correction Operation: My experience at Concentrix and C3 Everise involved correcting and managing client account information, ensuring accuracy, and preparing international tax returns. These roles required a keen eye for detail and a commitment to maintaining data integrity, which is crucial in e-commerce management. Problem-Solving and Technical Support: As a Technical Support Representative at Transcom, I assisted customers with product selection and troubleshooting, created support documentation, and resolved complex software issues, critical skills in managing e-commerce platforms and enhancing user experiences. Data-Driven Decision Making: In my roles, I frequently analyzed customer feedback, sales data, and social media metrics to optimize strategies, ensuring that each decision was backed by insights that would drive business results. I am eager to leverage my comprehensive experience in sales, billing, tech support & retention to contribute to a dynamic team focused on growth and innovation in the digital marketplace. I aim to apply my customer-centric approach and technical expertise to deliver exceptional results and strengthen brand loyalty.