I help SaaS companies create exceptional onboarding experiences and build efficient workflows that drive growth and improve customer satisfaction. I'm a skilled live chat expert, adept at providing quick, accurate, and customer-centric support. My expertise includes: • Proven Track Record of Success: I've implemented SOPs that improved onboarding efficiency and reduced support ticket volume. I've also designed an onboarding funnel that streamlined the new client process. My proactive live chat support consistently exceeded customer expectations. I successfully reduced GoHighLevel installation support time from an average of 20 minutes to under 1 minute by creating comprehensive installation documentation. • Results-Oriented Approach: I use data, such as support ticket data and customer feedback, to identify areas for improvement and measure the impact of my work. For example, by analyzing customer feedback on the GoHighLevel installation process, I created new documentation which significantly reduced support requests. • Process Optimization & Documentation: I develop clear, actionable SOPs and detailed process documentation, including customer journey maps, to optimize efficiency and the overall customer experience. • Intercom Live Chat Expertise: I'm proficient in Intercom and consistently exceed customer satisfaction targets using its features. I'm passionate about: • Helping SaaS companies scale efficiently while maintaining high levels of customer satisfaction. • Building onboarding experiences that empower users and leave them feeling confident. • Transforming complex workflows into efficient, repeatable systems. • Providing exceptional customer support through live chat. Let's connect to discuss your SaaS customer support and onboarding needs.