Hire Recovery Office (Financial Institution), CSR, Cold Calling, Sales Outbound Call, Recruiter, HR In Philippines
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• Managing incoming chats and customer’s service inquiries through chat and phone calls
• Handles two customers with different issues, and concerns and fully resolved to achieve satisfaction
• Handles two customers with different requests and process it successfully to avoid repetitions
• Analyze and providing information in billing issues
• Identifying and assessing customer’s needs to achieve satisfaction
• Ability to fully understand another person’s emotions and to understand their point of view
• Time management skills and ability to multitask and prioritize work
• Patience and flexibility in dealing with concerns, requests, and resolving issues.
• Handle sensitive information in a confidential manner
• Generating sales leads that develop into a new customer
• Customer’s concerns fully resolved to achieve satisfaction and content 100%