With nearly a decade of experience as a Quality Assurance Specialist at Altius Inspiro (formerly SPi CRM Inc.), I’ve built a strong reputation for ensuring service quality, mentoring new talent, and supporting international operations across sites in Madison, CDA, and Nicaragua. Since the onset of the pandemic, I’ve successfully worked from home, proving my ability to stay focused, self-managed, and productive in a remote setup. My background includes conducting quality evaluations, facilitating calibration sessions, supporting sales initiatives, and producing performance reports that drive team improvement and client satisfaction. I’ve also helped onboard and guide new hires, balancing technical accuracy with a people-first approach. I’m highly proficient in Microsoft Office and Google Suite, and well-versed in digital tools that support efficient remote work including platforms like Amazon Connect and Freshdesk, analytics tools such as Tableau, and project management systems like SharePoint and Airtable. I’ve also worked with various AI-powered tools for design and editing, including Canva and Microsoft Designer. These technologies complement my strong communication, time management, and organizational skills. Whether it’s monitoring, reporting, training, or team collaboration, I bring clarity, accountability, and adaptability to everything I do. Currently, I’m seeking a long-term remote opportunity whether in Quality Assurance or as a Virtual Assistant where I can continue to contribute meaningfully, grow professionally, and bring value to teams no matter where they are in the world. If you're looking for a dedicated, experienced, and remote-ready professional who can wear many hats and adapt quickly, I’d love to connect.