I am an Experienced and Effective Customer Service Representative for 3 years. I can Write and Speak English very well; as I believe Communication Skills is vital to my job role. I interact with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints, and provides customer service satisfaction. With this experience, I have specialized knowledge and instructions on how to attract, retain, and create loyal clients in building the business through exceptional customer service. My goal and objective is to provide 100 percent accurate service, and to give full client satisfaction. I am a hard worker, honest and dedicate to my job. I always respect the deadline to avoid procrastination; So my aim is to deliver a good job in the less estimated time. I want to build my career on this freelancing site. I am always ready to do the job with great confidence. I always try my best to produce high-quality work for my clients. Throughout my 6 years of experience as a Personal Assistant, I have exceeded the expectations of Administrative and Office functions in my past work history. CUSTOMER SERVICE -Answering customer’s inquiries via chat, email and phone-Building good rapport to the customer-Accessing database and retrieving customer’s account information-Ensure 100% customer satisfaction-Encourage customers upgrade current subscription/up-selling I can type 65 WPM, has complete office set-up at home and has internet and computer back-up... E-COMMERCE: I am experienced in different e-commerce platforms such as Shopify and Amazon. I'm capable of helping you with: -Building your store from semi-scratch -Supplier Research -Product Sourcing -Order Processing ( Dsers, Oberlo and Dropified) -Catalog/Product Image Management -Collection Management -Selecting and Customizing Shopify's theme -Dispute Resolution -Accounting Verification -Customer Service -Project Management